Refund & Return Policy

At Sharpyes, we stand behind the quality of our jewelry. Because our pieces are delicate and often handcrafted, we have established the following policy to ensure a fair and transparent process for all our customers.

1. Eligibility for Returns

Unused and unworn: Items showing signs of wear or perfume scents will not be accepted.
Original Condition: Must include all original packaging, tags, luxury boxes, and the invoice.

2.The Unboxing Video Requirement (Mandatory)

To protect both the customer and the brand against transit damage or missing items, a 360-degree unboxing video is mandatory for all refund or exchange claims.
The video must be uninterrupted (no cuts or edits).
It must start before the outer courier package is opened.
It must clearly show the shipping label and all sides of the package to prove it hasn't been tampered with.
Any damage or defect must be clearly visible in the video.
Note: Without a valid unboxing video, we reserve the right to reject claims of damage or missing items as per insurance and safety protocols.

Refund Process

If your refund request is approved:
- The refund will be issued only to the original online payment method used while placing the order.
- No cash or alternate refunds will be provided.
- Refunds may take 7–10 business days to reflect in your account, depending on your bank or payment provider.
- Conditions Not Eligible for Refund
Refunds will not be provided in the following cases:
- No unboxing video is submitted
- The product is not damaged or defective
- Damage caused due to mishandling after delivery
- Minor variations in color or design due to photography or screen resolution
- Incorrect product or address entered by the customer

Cash on Delivery (COD)

Cash on Delivery (COD) is not available. All orders must be prepaid using the secure online payment options available on our website.

Address

Sharpyes
9/549, Karikkottakary, Kerala, 670704
Phone: +91 7356207412
Email: info@sharpyes.com